Multiple support addresses in To: field [email]

If an end-user lists multiple support mailboxes in the 'To:' of an email, multiple tickets will be generated as expected.  However, these tickets will all be associated to the first address listed in the 'To:' line of the email.

This causes some challenges from a reporting perspective as we are unable to accurately report on which mailboxes users are contacting.

If possible, we'd like to see the product enhanced so when a mail redirect is set up, the "ticket via" field is populated based on where the ticket is redirected *from* rather than what's in the To: field.